In the past year, the world as we knew it has turned around. The COVID-19 pandemic brought on changes in our personal lives. However, it has also shifted work standards. The biggest change has been, of course, the rise in remote work. Previously, workers needed office spaces to complete all work. Now, any space can be converted into an office. Acquire a working laptop and a Spectrum Silver package, and you’re good to go.
However, remote work is not always easy. Working from home comes with its own setbacks. These include distractions and family housework. During COVID-19, burnout has been a major problem for remote workers. Global stress, health concerns, and work duties can weigh anyone down.
Robotic Process Automation
This is where process automation comes in. Robotic Process Automation (RBA) is a technology through which bots can mimic humans. They do this by completing repetitive tasks on their own. For example, bots can compile data or copy-paste text to reduce work for humans.
How does this work? Well, an RBA bot compiles data from the user interface. Then, it interprets responses to carry out repetitive tasks.
After COVID-19, process automation has seen a boom. This is because work-from-home conditions have limited the resources available for workers. Moreover, COVID-19 caused an economic recession. Due to this, many businesses have had to scale down.
Therefore, there is often a lot of work to be done. Yet, not enough workers to do it. Also, the end of human-to-human contact brought on by COVID-19 has also increased automation. For example, cashless exchanges are now more popular than ever before.
Why Automate Work?
More businesses are using process automation every day because it is efficient. With automation, workers can complete more tasks in less time. Moreover, they use up fewer resources. This produces quick results. Hence, there is an increase in productivity. This is especially useful for remote workers. That is because managing time while working remotely is harder than in offices.
Cut Down Costs
Automating tasks is profitable for businesses. Bots can carry out the same tasks as humans in less time. Thereby, they increase profits. Moreover, business owners save on extra spending. This way, remote workers can also avoid pay cuts.
Multi-task And Save Time
One of the biggest problems of remote work is doing multiple tasks at the same time. This is where automation can help. Through automation programs, remote workers can carry out various tasks together. Also, bots can work in the background without slowing down computer systems. Hence, bots help workers save time and complete more work.
Examples of Process Automation
Automation in Healthcare
After COVID-19, there has been an increase in demand for automation in the health sector. This is because social distancing requires no human contact. Moreover, recording and compiling data is vital during this time. Automation can help healthcare facilities keep track of patient records. Moreover, the number of infections, recoveries, and critical cases can be updated through automation on a daily basis.
Automation in Supply Chain
The pandemic has heavily impacted the supply sector. This is due to the sudden reduction in in-person transactions. However, companies have benefitted through process automation. By automating orders and payments, many companies have survived through COVID-19. Additionally, tasks like buying goods and managing logistics can be easily done through automation.
Automation in Banking and Finance
In the banking and finance sector, workers install RBA into their software to complete simple tasks. Because of this, the human task force can focus on work that needs their personal skills and attention. Bots can easily carry out calculations and process applications. Moreover, bots help in customer support without the need for human interaction. Through chatbots, customers can get answers to frequent questions. Remote workers can also use automation to compare new data with old records. This helps in tasks such as tax collection and processing insurance claims.